ROLLerUP Co-op Student Onboarding Course

# ROLLerUP Co-op Student Onboarding Course

**Duration:** 4 months (Feb - June 2026)
**Format:** Self-paced modules + hands-on tasks

## Course Structure

| Week | Module | Focus |
|------|--------|-------|
| 1 | Company & Products | Who we are, what we sell |
| 2 | Roll Shutters Deep Dive | Our core product |
| 3 | Fire Shutters | High-value specialty |
| 4 | Awnings & Screens | Seasonal products |
| 5 | Sales Process | Quote to close |
| 6 | Service & Repairs | Common issues + solutions |
| 7 | Systems & Tools | Zoho, JustCall, processes |
| 8+ | On-the-Job | Supervised real work |

## Learning Objectives

By end of onboarding, student should be able to:
- Explain all ROLLerUP products and their benefits
- Answer common customer questions confidently
- Navigate Zoho CRM, SalesIQ, and Books
- Process basic quotes and orders
- Troubleshoot common service issues
- Identify upsell opportunities

## Source Materials
- Knowledge Base: 47,000+ embedded records
- Product documentation
- Real customer conversations
- Service repair records